crafting an mba asks...

what would business school look like if it was geared towards crafters, designers, and makers?

What's standing in the way of you and success may not be your talent as a crafter, but rather your skills as a business person. Read more...

about megan auman...

megan auman

I'm a designer, maker, educator, and entrepreneur.

I've built a business making things I love, and I want to help you do the same. Learn more...

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crafting an mba

was it you or the show?

On Monday, I talked about pushing the flywheel and the importance of consistency.  When it comes to shows, I think you need to commit to doing a show several times in order to see the results.

But I understand that doing a show (especially a trade show) is a big financial commitment.  And in the comments, someone asked “how many chances should you give a show before pulling the plug?

The short answer is, I think 3 shows is a good commitment.

Often times, stores will want to see you several times before they’re willing to commit some shelf space to your products.  (They don’t want to make room for you in the store if you won’t be around for the long haul.)

But the more complicated answer is that sometimes you do need to bail after the first show.  But in order to figure that out, you need to ask yourself, “was it me or the show?

And you need to be realistic about this.  It’s easy to blame the show, when your lack of success may have more to do with your own lack of pre-show marketing, less than stellar booth design, or some other factor that is in your control.

So here are some questions to ask yourself when evaluating whether or not to give a show a second (or third) chance:

  • Was your product a good fit for the show? Was the aesthetic a good fit?  Were the other products in a similar price range? Ideally, this is something you want to figure out before applying to a show in the first place.  But sometimes, that doesn’t happen.  If you’re work just isn’t a good fit for the show, then no amount of sticking it out is going to make that show successful for you.  Instead, look for a show that’s a better fit.
  • Was there traffic? Did other vendors write orders?  Was there traffic in other areas of the show (just not by your booth)? You don’t want to waste your time on a show that isn’t bringing in the buyers.  But a bad location or lack of pre-show marketing may be just as much to blame for your lack of traffic.  So when you evaluate traffic, try to figure out if other vendors were writing orders, or if certain areas of the show did see more traffic.  If that’s the case, work on improving your marketing and booth design, or ask for a new location at the next show.  If traffic was low all around, you should think about picking a better show.
  • Did you do enough (or any) pre-show marketing? Just showing up is not a solid strategy for a successful show.  Slow sales may just be a result of your lack of marketing.  I understand that it can be hard to get marketing out the door when you’re struggling with prep for your first show.  But try beefing up marketing efforts for you next show before you just disregard the show entirely?
  • Is there some post show follow up you can do? Ok, so maybe you didn’t walk out of a show with a lot of orders.  But did you get some good leads?  Was there interest in your products?  Sometimes, all it takes to go from not breaking even to having a profitable show is following up to get post show orders.
  • Did the show offer other benefits? So maybe you didn’t write all the orders you wanted.  But perhaps the show resulted in some killer press that helped boost your retail e-commerce sales.

Make decisions objectively, not based on emotions.

As you’re evaluating these criteria, it’s important to look at them objectively.  After the show, it’s easy to feel frustrated (or just plain exhausted) and to let your emotions cloud your decision making.  For instance, instead of just assuming that there really was no traffic,  you could ask show organizers how many attendees there were, and how that compares to other years.  And make sure that you’re actually calculating sales, orders, and expenses, and not just assuming the show was bad.  And don’t forget to include follow-up orders in those calculations.

Most importantly, don’t make hasty decisions about whether to do a show again.  Give yourself a few weeks to process the show, evaluate, and gain some perspective.  Often times, people give up on a show too quickly, when really all they needed was a consistent presence to make the show work for them.

getting the right people on the bus

Today I want to share an obvious but often overlooked fact:  your business is only as successful as the people you surround yourself with.

In Good to Great, Jim Collins shares that enduring great companies worry first about who will be involved in the company, and then what the company will make or do.  This principle, referred to in the book as “first who, then what,” involves getting the right people on the bus and the wrong people off the bus BEFORE deciding where the bus will go.

Involving the right people in your business from the early stages can have a big impact on the kind of company you’ll build in the future.  In the book, Collins shares stories of entrepreneurs who hired key people for their companies, even if they couldn’t really afford them, or didn’t have a position available.  They knew that getting the right people into the company had to take priority over any other concern.

But how does this principle apply to solo endeavors?  How do you get the right people involved when the only person you can afford to keep on the bus is you?

Well, you can dream about the day when you’ll hire your first employee.  And you can look at your vendors and service providers to make sure they are your “right people.”

But I think the most important way that solo entrepreneurs can apply the “first who” concept is to surround themselves with the right people.  Sure, they may not be on the payroll.  But involving the right people as mentors, friends, confidants, and support systems can have a tremendous impact on the success of your business.

I don’t think it’s any coincidence that when I was spending time with another entrepreneur who was feeling frustrated and doubting her business, that I was also frustrated and filled with doubt.  Or that since I’ve started hanging out with Tara, I’ve felt a renewed sense of drive and passion for my business.

The bottom line?

People who want to run successful businesses need to surround themselves with successful, motivated, driven people.

So, where do you find these successful, motivated, driven people?

Well, you can search social media, network at events, and strike up conversations with strangers in the hopes of finding your own Tara.

Or, you can join a growing community of them!

That’s right, today I’m excited to announce the official launch of The Creative Empire - an exclusive membership community for creative entrepreneurs founded by myself and Tara Gentile of Scoutie Girl.

Tara and I have seen firsthand the benefits of being involved in a supportive community, and we want you to do the same.  The Creative Empire is all about helping you turn your passion into a profitable, scalable, sustainable business.

Here’s what some of our early members have to say:

I am LOVING this community! I love being surrounded by other entrepreneurs. It can be a lonely, misunderstood world of creating, running and expanding a business. It is comforting to have a place to go where I know others “GET IT”.
– Holly, Accounting Spot

I like that this forum is not used for complaining, negativity, or blatant promotion. The other members are very honest and open to sharing what works and what doesn’t, critique, positive feedback, and the peace of mind that you’re not alone. It’s a great avenue to tackle the more pressing subjects when you’re ready to move from hobby to career.
– Tina Jett

We Believe

We believe that we learn best as a group. We believe that sustainable businesses are built on passion. And we believe that businesses built on passion should be profitable. Very profitable.

Who We Are

The Creative Empire is a community of like-minded creative business owners. We are entrepreneurs who are looking to get ahead of the game, learn from each other, try new strategies. This is a place for serious action and frank discussion.

We are not all crafters or artists. Inside, you’ll find writers, designers, coders, numbers people, and more. We are all looking to find out of the box solutions for running our businesses.

What We Do

Monthly training activities, conference calls, freebies, and lots of discussion on the forums – there’s a lot! Click over to find out more.

If The Creative Empire sounds like something that could help you realize the dream of having a successful, sustainable, passion-driven, profit-creating business, click over to the site to find out more.

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3 keys to a successful show

The more shows I do, the more I start to understand what separates successful shows from unsuccessful shows.  While all the pre-show prep and marketing are incredibly important, your attitude at the show itself is the secret ingredient that separates a bad show from a good one.  So today I want to share my 3 keys for a successful show.

And while I’m writing these with wholesale shows in mind, you can certainly apply them to retail craft shows, trunk shows, or any other event where you’re selling your products in person.

1. Be present.

While I am a huge fan of multiple revenue streams, sometimes you have to focus on just one.  And the hours you’re spending at a show are a good time to do that.  When you spend half your day with your head somewhere else, it’s difficult to get the full experience of the show.

I know it can be hard to resist the temptation to check your email, work on your Etsy shop, or any of those of other things are multi-tasking technology enables us to do.  Especially if a show is slow.

But the buyers who are there deserve your full attention.  It’s a complete turn-off to see have a conversation with someone who’s (not so) secretly checking email behind the counter.

When you commit to being fully present in the show experience, the show will be better because of it.

2. Be positive.

Sometimes a show doesn’t go the way you dreamed it would.  Sometimes it’s just slow.  In those instances, the worst thing you can do is adopt a bad attitude.

Yes, it can be incredibly frustrating if a show doesn’t have the traffic you want, or if the person across from you is writing orders by the dozen while you can barely get anyone to look your way.  But complaining to buyers or your fellow exhibitors isn’t going to fix things.

If you are frustrated with the way the show is going, be proactive.  Ask yourself, “what can I do to make this better?”  Maybe that means rearranging things in the booth to attract more attention, switching up your sales pitch, or sending your assistant out to walk the show in a sandwich board with your product and booth number.  (For the record, I’m mostly joking about that sandwich board thing.  But sending her for coffee wearing your product and carrying a stack of business cards can’t hurt.)

And always keep in mind that the show isn’t over ’til it’s over.  (And usually it’s not over afterwards either.  Follow-up is a key component of show success.)  I’ve gotten great orders or met some important contacts in the last hour or two of a five day show.  Just keep in mind that if your dream buyer shows up on the last day, they’re going to be much more likely to talk to a smiling, happy seller than one who’s scowling as she watches the minutes on the clock tick down.

3. Don’t take it personally.

I’ve mentioned before that when you run a creative business, it’s difficult not to become emotionally invested.  But I also think it’s important to remember that someone’s decision to buy or not buy your product isn’t a reflection on you as a person.

This is especially true at a trade show, where buyers have a whole list of reasons for buying or not buying.  When a wholesale buyer is walking a show, they aren’t thinking just about what they like.  They have to think about who their customer is, what that customer will buy, how much that customers normally spends, and how much money is left in their store budget for the year.  (Plus a whole lot of other things.)

Sometimes a buyer will love your work, but that doesn’t necessarily mean they’ll buy it.  When this happens, you need to remember that it isn’t about you.  Not every person in the world will love or buy your products.  And that’s ok.

Feel free to share in the comments:

What mantras, rules, or attitude adjustments have helped you have a more successful show?

pushing the flywheel

Well, I’m back after a whirlwind August.  I didn’t mean to stay away from here quite so long, but these things happen.  To make up for it, I’ll be sharing lots of the lessons I’ve learned and the thoughts I’ve had while tackling two trade shows this month, the New York International Gift Fair and the Buyer’s Market of American Craft.

Today I want to talk about a concept that’s been on my mind a lot lately: the idea of building momentum for your business.

Many of  us dream of that one momentous occasion where our business just breaks through.  Perhaps  it’s that one killer product, an amazing piece of press, or even an incredibly successful trade show.

But it rarely happens this way.

Successful businesses develop through lots of consistent effort and exposure over time. Jim Collins calls this idea pushing the flywheel.  (And he feels it’s so important that he devotes an entire chapter to the concept in Good to Great.) The idea is that there is no single moment or event that leads to a company becoming great.  Rather, it is a series of many small pushes to the flywheel that help you build momentum and grow your company.

One of the secrets to combat frustration and disappointment in your business is to embrace the idea that you are pushing the flywheel.  There’s that old adage that says a customer needs to seen your product or company seven times before they make a purchase.  (And depending on who you talk to that number might be as high as 9 or 11 times.). Yet many of us our quick to dismiss a show, an ad spot, or even an entire product line if it doesn’t immediate make us millionaires.

Now, don’t get me wrong.  This doesn’t mean you should abandon big product launches, or that you won’t sometimes have a truly amazing show.

What it means is that you need to approach the way you market and promote your business with consistency.  And you need to understand that it takes more than one big event to build a successful business.

Instead of writing a show off after the first go ’round, why not make a commitment to do it another time or two so that buyers get comfortable with you and your product.  Instead of canceling that ad after the first month, leave it up a few more to see if you can’t build some brand awareness.  (Better yet, commit up front.  Many blogs offer discounted ad rates when you purchase multiple months at once.)

Even businesses that appear to be overnight successes often aren’t.  Sure, some businesses break through faster than others.  But generally, the ones that break through fastest are the ones that put in a consistent effort in one direction.  They chart a path for their business and don’t give up if the initial result isn’t 100% world domination.  They keep pushing the flywheel into it has enough momentum to roll on its own.

So the next time you decide to tackle a new path or marketing effort for your business, make a commitment for the long haul.  Decide in advance that you’re going to try something more than once, and stick to it for more than a month.  Commit to the idea that you’re pushing the flywheel, and instead of worrying about why you aren’t an overnight success, you’ll start to see your business grow in a slow, steady fashion that can continue well into the future.

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business buzz 8-28-10

A weekly roundup of craft, design, and business related news and links:

The $600 Question: Assets and Marketing – Why the amount of money you have for marketing isn’t as important as knowing your other assets.

Why Would People Read Your Blog? – This posts gives you some reasons people will read your blog and how to implement those ideas.

The Power of Questions: How Asking Can Help You Rock Your (Digital) Life – Why you need to ask the questions that no one else is asking

Not Selling Yet? 5 Questions to Ask Yourself – Part 1 and Part 2 – This ends up being a total of 10 questions to ask yourself when you can’t seem to get sales on your online shop.

Artist Websites and Good Design – 5 Rules from a Former Gallery Owner - 5 simple ways to make sure that your art is the main attraction on your website

How Big Brands Employ Social Media Marketing – An interview with Andy Sernovitz about word of mouth marketing

How to Summit Life’s Everyday Mountains – and I leave you with an inspiring post from Zen Habits

business buzz 8-21-10

A weekly roundup of craft, design, and business related news and links:

Does Social Media Work for Visual Artists? – some ways to get the most out of using social media for marketing

5 Secrets of Highly Effective Twitter Users – how to get more out of Twitter

How to Use Your Blog to Drive Social Sales – introduces the concept of using your blog as a lateral sales page

Feel like you never have enough time? The problem may be you – Effectiveness Is All About Managing Your Time, Energy, and Attention

And another article about how best to use your time – Good. Better. Best.

Increase Business with Testimonials – the better way to ask your clients for testimonials for your products or classes

Get inspired by 20 Amazing Women Entrepreneurs

Ten Keys to an Artists Success – this post includes a slide show, recommended reading, and key points from Maria Brophy’s lecture

business buzz 8-13-10

A weekly roundup of craft, design, and business related news and links:

3 Steps to Take Today Even if You Plan to Work Forever – Have you thought about retirement? It doesn’t matter how far in the future it is, you should plan for it now.

The Biology of Effective Tweets - OK, now you’re tweeting, but why should other people care?

Here are a couple of links concerning your email newsletter.  You do send one out, don’t you?

5 Reasons Why No One Is Reading Your Email Newsletter – What NOT to do

What Should I Put in My Company Newsletter? – Some ideas of what you SHOULD do

5 Mistakes That Weaken Your Writing - Mistakes we all make in all kinds of writing

Want to take your Facebook marketing to another level, but you don’t live on your computer? Here are 10 ways to schedule Facebook status updates in advance.

Looking for some extra cash? Here are 10 Ways to Finance Your Business (I don’t necessarily agree with them all, but you should know your options)

And two more links about starting a blog (even if you’ve been doing it for awhile, check out how yours stands up to the list) and filling it with great content:

14 Attention-Grabbing Tactics for Launching a New Business Blog

13 fun, easy ways to find content for your blog

guest post: Finding Your Place – 9 Questions to Ask When Determining Your Target Market

Today’s guest post is from Rob Fortier.  He is sharing 9 essential questions for determining your target market.  Thanks, Rob!

Many people who start business create wonderful products that they themselves enjoy.  This is good. It is important to like your own product and have a good time creating it.  However, the question of what type of person will purchase their product is often overlooked.

You may be thinking, “Why does this matter?”  It matters because you are going to spend a considerable amount of time and money creating, advertising, marketing, blogging, and positioning your product for the world to buy.  But how do you know where to advertise if you don’t know who you should be advertising to?  If you are going after an audience that is unwilling to purchase or is not interested in purchasing your product, you’ve wasted a lot of your resources.

By determining your target market (the audience you envision purchasing your products) in advance, many other business factors will fall into place.  You will be better equipped to make decisions about advertising, marketing, product development, and even which types of stores to approach about carrying your line.

To get started, ask yourself, “Who is the customer that will buy my products?”

Here are 9 more questions you can use to help determine your target market.

1. How old and what gender are your customers? If your product is for brides-to-be between the ages of 22 and 40, your marketing strategy is going to be much different than if your product is for men over the age of 30 who enjoy camping and hiking.

2. What do your customers do for living? Are your products most useful to people who sit at desks all day and have tired backs?  Are they for people who work in cold or wet climates?

3. What is your customers’ income level? If you have a high-end product that not everyone can afford, that’s okay, but know that your product should be marketed to a specific audience.  If your product retails for $5, you have a completely different set of customers.

4. Where do your customers shop? If they only shop at craft fairs and brick and mortar stores, you may want to ease up on the online advertising.  If they only shop for gifts at boutiques, then selling your products through drug and grocery stores might not be so lucrative.

5. Who do your products appeal to? Your products might be aimed at babies, but babies don’t go shopping.  Those types of products would appeal to parents, grandparents, and people who know couples with children.

6. For what occasions would people be willing to purchase your product? Is it an everyday item that they might buy for personal use as well as a gift?  Is it only something for weddings and large events?  Can it only be used at certain times of the year, such as winter holidays or specific religious celebrations?

7. How much are my customers willing to spend? Some people are willing to spend $200 on a hand-knit sweater.  Others are content to spend $30 at the local discount store.  Get to know your customers’ buying habits.

8. How often do my customers buy products like mine? If you sell handmade soap, your customers may need to buy from you several times a year.  If you make leather wallets, they might buy 1 for personal use every few years.

9. Where do my customers live? If you make large or extremely fragile items, shipping might be an issue to consider.  Also, the people in Florida might not be as interested in your triple-layer mittens as our friends in Vermont will.

Take a look at other companies that sell similar products to yours.  Can you easily identify their target markets?  If you don’t have a lot of buyers or customers right now, type up an informal survey and email it to your family and friends.  Ask about their buying habits.  You may be surprised at some of the answers you receive.

Every successful product has an appeal factor to a specific audience.  Certain people will only purchase certain products, and there is nothing you can do about that. But if you can decide in advance who your target audience will be, you’ll be on your way to making a profit.

Here’s to your success!

Rob Fortier is the owner and creative director of Paper Words, a manufacturer of greeting cards and personalized stationery.  He has been featured in Greetings etc, Gifts & Decorative Accessories, Art Buyer, Giftware News and Stationery Trends, and has appeared on the HGTV cable network.   He is the co-author of Pushing the Envelope: The Small Greeting Card Manufacturer’s Guide to Working with Sales Reps. Rob can be reached via www.CenterAisleGroup.com.

guest post: how to stop doing what you hate and grow your business

Today’s guest post is from Cory Huff.  Cory’s sharing his tips for building a business around your strength and getting help with the tasks you don’t enjoy.  Thanks, Cory!

Over the past couple of months I have been meeting with an incredible group of people who make up my business advisers. They’re my mastermind group, and between all of us we represent a wide mix of professional skills. It’s an incredible group of people, and I love meeting with them because they are all so focused on doing things that bring them intense joy.

Imagine building a creative business that reinforced what you’re good at doing.

What would that look like for you? For many of the artist clients that I’ve worked with, it means spending more time performing or in the studio. It means having an accountant and a lawyer for all that boring (and hard) stuff. It means not having a day job, but instead getting paid to do what they’re really passionate about – creating beautiful works of art. It means they don’t have to…sell (ick).

How to Stop Doing What You Hate

Many artists don’t succeed at what they want because they are either too afraid to really go for it (which was my problem – I had to get fired to make it happen for myself), or they think that they have to do something awful to be in business. That awful thing is usually selling.

Here’s the thing. You don’t have to be a used-car salesman to be good at selling your art. You can, in fact, be pretty bad at talking to people and make $100,000 a year. I know artists who do it.

Know Your Strengths.

It’s a funny thing, but many people don’t know what they’re good at. In fact, according to StrengthsFinder2.0, very few people know what they’re good at. Kinda crazy, right?

Here’s what I want you to do. Go out and find a new copy of the Strengths Finder book. If you want it cheap, you can get it as an ebook from Amazon for $11.29. Go through the book and find out what your strengths are. It’ll be enlightening if you haven’t done it before.

Once you know what they are, play to your strengths. For example, one of my strengths is that I am good at making connections and networking, but I’m not very good with repetitive tasks that require a lot of attention to detail. So, I partner with people in my business. In my consulting work I am usually working with a third-party contractor – they take care of the paperwork and the project management, and I just focus on the marketing aspects of the projects. You’ll find areas like that in your own work.

Outsource & Automate

Once you know what you’re not good at, give it to someone else to do. You can hire a web developer to build your site. Turbotax will do your taxes for cheap. Imagekind.com will print your images on-demand whenever someone orders a print.  Freshbooks.com will manage invoices and billing automatically (I get an invoice reminder from my web guy every month like clockwork because he uses this). My wife handles my finances for me because it takes me forever, so I just procrastinate it, but for her it takes very little time (sorry, she’s not taking any more new clients).

Focus on Those Who Like You

Too many artists try to sell their art to anyone who’ll listen.They post their art on every website, forum, and gallery that they can find. This takes up a lot of time, and usually results in little return. Instead, take a look at who you’ve sold your work to before. What were they like? How old were they? What are their hobbies and interests? If you know this, you can identify the communities that those people spend time in.

I see this happening with sites like Etsy. Artists put their stuff on Etsy because that’s where all the other craft artisans put their stuff, but perhaps their work might actually be a better fit over at ArtFire or some other site.

Most importantly, figure out ways to gather those who like you. The single most important thing you can do for your business is build a client list, and contact that list regularly. Email marketing might be the thing that gets you 90% of your business, if you’re doing it right.

After you have your email marketing set up, you should try gathering another community where your customers and buyers can interact with each other. A Facebook fan page is an easy start.

As you learn about what you’re good at, focus on your strengths, outsource or minimize your weaknesses, and build stronger relationships with those who really love your work, you’ll find that your business becomes not only more profitable, but more enjoyable as well.

Cory Huff is an actor, director, storyteller, and social media enthusiast. He helps artists learn how to sell art online at TheAbundantArtist.com.